Refund policy
Refund & Return Policy
Last Revised: August 10, 2026
Thank you for shopping
vseeboxmarket.com. We appreciate your trust in our products and aim to ensure a smooth and reliable shopping experience. Please review the policy below carefully.
Return & Exchange Period
We offer a 30-day return and exchange window, starting from the date your order is delivered.
To qualify for a return, the item must meet the following requirements:
Be in its original, undamaged condition
Remain unused and in the same state as received
Include all original packaging, accessories, and components
Be accompanied by a valid order number or proof of purchase
Non-Returnable Conditions
Returns will not be accepted under the following circumstances:
Products that have been damaged, altered, or modified after delivery
Any return request that has not been previously approved by our customer support team
Please also note that we only handle returns and refunds for purchases made directly through Vseeboxmarket.com Items bought from third-party platforms, resellers, or external websites are not eligible for after-sales service, including refunds or warranty support.
Return Shipping Policy
If the return is required due to an error on our part, such as receiving a defective, damaged, or incorrect item, we will cover the return shipping costs.
For all other situations, including change of mind, accidental orders, or personal preference, the customer will be responsible for return shipping fees.
For safety and traceability, we recommend using a shipping method that includes tracking information.
Return & Exchange Procedure
Step 1: Contact Customer Support
Please reach out to our support team with your order number and the reason for your return request.
Step 2: Approval & Instructions
Once your request has been reviewed and approved, our team will provide return authorization and detailed instructions for the next steps.
Step 3: Send Back the Item
Only return the item after receiving authorization. Unauthorized returns will not be accepted.
Restocking Fee:
We do not charge any restocking fee or administrative fee for valid returns. Customers will only be responsible for costs clearly stated in our return policy.
Refund Processing
After we receive and inspect the returned item, we will notify you regarding the outcome of your refund request.
If approved, refunds will be issued to your original payment method within 5–7 business days.
Please note that processing times may vary depending on your bank or payment provider.
Return Address
Once your return request has been approved by our customer support team, please send the product to the following return address:
Recipient: Charlie CH8937
Address Line 1: 317 New South Rd
City: Hicksville
State: NY
ZIP Code: 11801
Country: United States
Phone: +1 646-944-1035
Contact Information
If you have any questions regarding returns, exchanges, or refunds, feel free to contact us:
Company Name
Nanchang Paixiu Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 (307) 5336381
Business Address
Room 502, Unit 1, Building 24
Jinxiu Huayuan
No. 1055 Zhongshan Avenue
Minhe Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China